Combining Technology Procurement Expertise with Insurance Claims Management Experience
"New technologies have brought with them new risks and consequently new opportunities"
Technology providers are continuing to come up with new product innovations which move the markets forward. As technology becomes increasingly valuable as a result of improvements increased functionality and greater variety of content being stored on devices then the concept of insuring it becomes more appealing, important and no doubt more complex.
For Insurers - Insurance Product Development will continue to be essential and solutions will need to cover a more comprehensive range of perils. These days it is not enough just to be an insurance provider. Insurers need to bring additional elements to more traditional products or innovate and bring new products into whichever route to market they are working with. For example, in relation to contents insurance, this could mean a move towards protecting the software and data on a device rather than just the device itself, but also working with Fluid Solutions on issues such as data and software fraud.
We tailor our approach and solutions to the needs of our customers and don’t force our solution on them
Fluid Solutions specialises in the supply of business-aligned Technology solutions. We provide strategic and tactical solutions to help our customers deliver organisational change and development. We help design, develop, implement and communicate our customer’s vision, providing innovative and practical technology solutions to meet specific business requirements.
We develop and maintain long term relationships
Fluid Solutions view Customer Relationship Management as a process, not merely a project. At Fluid, serving and delighting our customers is a core business principle with well-charted and detailed measurements to ensure service standards are maintained. We do this by:
- Agreeing a detailed plan for the management of expectations, for the long- term success of our customer relationships
- Seeking and acting upon feedback from our customers on our service delivery
- Agreeing strategies to measure performance of our service to customers, and recognising and rewarding such service within our organisation
The Fluid way of doing things:
- processes that are capable and effective
- structures and systems that support a business centred on its customers
- connectivity (end-to-end processes) both internally and externally
- Implementing tactics for the supervision of continuous improvement initiatives, to ensure lasting success of our CRM
We care about: our customers, the service we provide, simplifying people’s jobs and the environment.
At Fluid Solutions we work hard to simplify the complicated issues related to selecting, acquiring and managing technology, so our customers don't have to. We do this by providing the expertise of our people and partners, access to leading technology tools, and by delivering service levels tailored to fit our customers’ needs.
Everything we do is focused on helping our customer: save money; save time; minimise risks & environmental impacts. We accomplish this through:
Selecting – Highly trained employees, along with an extensive range of products, advanced searching and product comparison tools, to help organisations find the best products for their business needs.
Acquiring – Our expertise in manufacturer volume purchasing programs, leasing and efficient web-based purchasing tools will determine the most efficient, and cost-effective way to purchase technology.
Managing – Tools and services such as approved purchase history reporting, IT asset analysis, and license renewal tracking helps organisations manage IT assets over the course of the technology lifespan.
Fluid Solutions provide continuous improvement of Technology in terms of environmental performance. Continuous improvement doesn’t just mean meeting the legislative requirements. We believe that the management of environmental performance is a critical element for every business to address, along with other factors such as profitability and operational efficiency.